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FAQ

Do you test your products on animals?
We do not. We share your concern that animals not be used to test cosmetics, toiletries and household products. We do not test our products or ingredients on animals, nor do we ask others to do so for us. Furthermore, we require that all our ingredient suppliers meet the same criteria of no animal testing. The Leaping Bunny logo found on our labels is an outward symbol of our commitment.

What does the Leaping Bunny logo on your packaging represent?
The Leaping Bunny logo is an internationally recognized symbol for cruelty-free cosmetics, personal care and household products. In 1996, eight national animal protection groups banded together to form The Coalition for Consumer Information on Cosmetics (CCIC). This organization created and administers the Leaping Bunny Program, a cruelty-free standard for companies producing cosmetic, personal care, and household products. The Leaping Bunny Program provides the best assurance that no new animal testing is used in any phase of product development by the company, its laboratories, or suppliers.

Are your products certified organic?
We believe in ethical and sustainable agriculture and business practices, including organic farming, and we source certified organic ingredients whenever possible. Our products themselves are not certified organic – except our certified USDA Organic Tea Tree Oil, Aloe Vera Oil and Coconut Oil. All organic ingredients found in our products meet all federal requirements for organic ingredients in food products and are noted in our ingredient lists. These ingredients are certified by organizations including Quality Assurance International (QAI), Oregon Tilth and other respected third party organic certification agencies.

Are your products vegan?
JĀSÖN® products use 100% vegetarian ingredients. There is only one animal derived ingredient that we use in our products. The sourcing of this ingredient is done in a harm-free, stress-free, cruelty-free manner that does not impact the health or welfare of the animals. Check the specific product label for the following ingredient to determine if the product is suitable for your lifestyle: Beeswax (found in our Cooling Minerals & Tea Tree Muscle Pain Therapy).

Are your ingredients Biodegradable?
JĀSÖN® products are primarily composed of plant-based ingredients which are generally biodegradable and environmentally-friendly. For some of our product lines, we have had them tested by an independent lab and validated their biodegradability – our everyday shampoos and conditioners, body washes, hand soaps and sunscreens (except Facial Sunscreen) are all third-party confirmed biodegradable formulas. If you have any further questions, please contact our consumer relations team.

Do your products contain sodium lauryl sulfate?
Some JĀSÖN® surfactant products (shampoos, soaps) contain an alcohol-based sulfate known as sodium coco sulfate. This ingredient was chosen because it is plant-derived, meets our high standard for gentleness and creates a luxurious sudsy lather during use. Multiple organizations, including the consumer advocacy group, Environmental Working Group (EWG), an independent team of toxicologists known as CIR, and the EU Scientific Committee on Consumer Science, agree that sodium coco sulfate is a mild and safe ingredient. Sodium coco sulfate is also an approved surfactant under the NSF/ANSI 305 Standard for Personal Care Products Containing Organic Ingredients.
Sodium coco sulfate is created from the coconut plant which contains a natural blend of several types of alcohols that can produce sulfates. Coconut alcohol naturally contains lauryl alcohol which is the origin material for sodium lauryl sulfate. For this reason, products made with sodium coco sulfate may contain some amount of naturally occurring sodium lauryl sulfate. Because it is blended with milder surfactants, it is much milder than purified sodium lauryl sulfate.
JĀSÖN® products currently claim to be made without sodium lauryl sulfate. While there is no sodium lauryl sulfate directly added to our products or listed in our ingredient lists, we acknowledge that there may be some amount of sodium lauryl sulfate contained in some of our surfactant products as a constituent of the sodium coco sulfate. For this reason, we believe it is more accurate to remove this claim from our packaging and materials and have begun that process. We also continue to evaluate alternative surfactant ingredients that deliver superior product performance while meeting our high standards for gentleness and safety.

Where can I find Ingredients listed on your website?
Product details are included on each product page. Click on the product to review detailed ingredient information for each item. The ingredient list on the product you find on the shelf will always have the most current, accurate information about that item.

Is your packaging recyclable?
For all of our packages, please refer to the recycle symbol and handle accordingly for the area in which you live. Most of our bottles, jars and tubes are recyclable. Our cardboard packaging can be recycled along with other chipboard and cardboard materials.

Where can I find the JĀSÖN® product I’m looking for?
Please use the store locator on our website to find the closest retailer to you for the product you are trying to find. You can also purchase by going to Amazon.com.

Where can I find products internationally?
We recommend checking out vitacost.com, a site that ships our products internationally. For more information, please contact our consumer relations team for information on the international availability of JĀSÖN® products.

Do you offer products that are not on your web site?
No. All JĀSÖN® products and sizes are featured on our web site.

Does JĀSÖN® have coupons?
From time to time we offer special promotions. To make sure you're among the first to hear about any special offers, as well as new product news, please become a JĀSÖN® fan on Facebook.

Do you have free samples available?
Unfortunately, we are unable to offer samples of products through our website. However, we do encourage our retail partners to place testers in stores so you can try before you buy.

Why did you stop making my favorite product?
We assure you that products are only discontinued after careful review and discussion. We hope you will find a suitable replacement among our wide range of active products.

What is the shelf life of your products?
Shelf life varies from product to product. We recommend you consult the Open Jar symbol on packaging to determine how long a product will maintain its freshness after it has been opened. For example, an Open Jar symbol with “12M” indicates that a product will function as intended for 12 months after it is opened assuming normal use and storage.
While there may not be anything wrong or unsafe once a product has passed this time frame, we can no longer be certain our strict standards of quality are satisfied and request that you no longer use the product.